In the service industry, there is an even greater drive to create a happy customer experience and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. With the popularity of mobile devices and apps, there are simple mobility solutions can change the way field workers and dispatchers approach the day and work together to build greater productivity and better service levels. This eBook will give you tools and tips and tools that will help ease up on tedious tasks and mundane reporting and gives simple, actionable suggestions on how to fix them for a better customer experience.
Technology is evolving faster than ever before and the strongest businesses are those which are able to adapt and embrace new developments and enterprise tools as they emerge. Companies across the globe are increasingly choosing to invest in mobile technology to make their organisation more agile and efficient, as well as to empower the field workforce to deliver the top-notch service their customers nowadays expect as standard. This article talks in more detail about how mobility is reshaping the business landscape.