Empowering the Mobile Workforce
In the service industry, there is an even greater drive to create a happy customer experience and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. With the popularity of mobile devices and apps, there are simple mobility solutions can change the way field workers and dispatchers approach the day and work together to build greater productivity and better service levels. This eBook will give you tools and tips and tools that will help ease up on tedious tasks and mundane reporting and gives simple, actionable suggestions on how to fix them for a better customer experience.
Quickfire 5 Speaker Interview Part 3: Risk vs. Reward: Mitigating Mobile Security Risk and Incorporating BYOD into your Mobile Strategy
Following his participation as a speaker in the Enterprise Mobility Exchange, Randy Dizon, Service Manager - IT Mobility Services, Shell discusses issues that impact on Shell’s mobility projects, such as IT consumerization and stakeholder engagement. Randy talks about how Shell are delivering a support model that incorporates social IT, including online communities where end users can collaborate and share information, as well as access policy updates online.