Brock has been with Walmart since
2010, spending four years on the Sam’s Club Membership Operations team.
Currently, Brock leads the Walmart Customer Experience Execution team. In this
role, he delivers new technology to store associates and designs customer
service programs that support our Clean, Fast and Friendly expectations in
stores. In addition, he leads a team focused the future of innovative associate
technology, including the use of virtual and augmented reality to better
prepare store associates for the future of retail.
The use of virtual and augmented
reality allows Walmart to train associates in situations that can’t be easily
recreated on the sales floor – like an accident or holiday rush. This
innovative approach allows Walmart to engage front-line associates in
experiential training that better prepares them for the behaviors and
expectations of the changing retail customer. Today, these kinds of
technologies are becoming an integral part of Walmart’s training experience for
frontline supervisors, department managers and assistant managers.