Senior Director, Business Application Services and Information Technology Services Northrop Grumman
Mr. Norman Palmer’s career began in 1993 as a U.S. Army soldier. During service he served as a Red Switch Engineer in Brussels, Belgium for the Chairman of the Joint Chiefs of Staff (CJCS) installing Top Secret infrastructure enabling video, voice, and data networks classified to TS-SCI (Awarded DMSM). Additionally, he served as a Special Security Officer/Information Management Officer in charge of classified IT security infrastructure and materials for U.S. Forces Command and its 17 subordinate Commands, at Ft. McPherson, GA. He later served in Baghdad, Iraq where he led a team of 10 soldiers to install Top-Secret-Telecommunications infrastructure utilizing both microwave and satellite technologies at 11 bases throughout Iraq enabling the CJCS, SECDEF, SECSTATE and POTUS real-time highly secured communications capabilities with field Generals and Commanders.
In April 2007, Mr. Palmer joined the Department of Homeland Security as a contractor on one the Department’s largest procurements. His responsibility was to enhance operations and standardize practices managing a team of 44 personnel including Deskside Server Managers (DSM) and National Field Assistance Teams. His oversight included hardware and systems infrastructure for nine States and four U.S. Territories.
In February 2010, Mr. Palmer secured a federal position and joined OIT’s End User Services Division as the Regional Branch Chief responsible for the Southeastern region of the United States. In this position, Mr. Palmer managed personnel located in three territories in the Southeast region with authority over information and telecommunication services and assets. In addition, he led the Capacity Management, Critical Facilities, and Active Directory Infrastructure initiatives as well as managed the USCIS enterprise storage initiative.
Mr. Palmer’s accomplishments quickly advanced him through several leadership positions within OIT, in 2011 he was selected as the Deputy Division Chief and in 2012 chosen as the Division Chief to lead the End User Services Division; one of the largest Division within the Office of Information Technology. Mr. Palmer’s accountability was for the oversight of 328 domestic and international sites, 700 federal and contractor employees; he has managed 15 federal portfolio projects that have exceeded an annual budget valued at over $500M. During his tenure, Mr. Palmer led the strategic execution of IT governance, business intelligence, and mobility solutions. He directed division-wide changes within End User Services Division, with oversight of creating a developmental learning organization using a “people-centric” model. To better serve the Agency, Mr. Palmer strategically aligned the organization into functional areas, identifying and hiring skilled workforce; while spearheading training, coaching and mentoring to support enterprise technology requirements.
Mr. Palmer is Director, Business Application Services for Northrop Grumman. In his current role, Mr. Palmer is responsible for Northrop Grumman’s enterprise applications where he partners with corporate business partners streamlining the application portfolio, reducing complexity where applicable, and instantiating a learning organization while fostering an environment of innovation enabling increased efficiencies for the enterprise utilizing Design Thinking and Research, DevSecOps capabilities, middleware, API, and microservices architectures, automated testing and integration practices, BOT development, machine and deep-learning, data analytics, application administration, data base administration, and ERP Solution SAP HANA.
Mr. Palmer earned his B.A., Philosophy – Morehouse College | B.S. Project Management – DeVry University M.B.A – Keller School of Management | M.S. – Master of Project Management and is currently a Ph.D. Candidate, Management and Organizational Change with a focus on IT Organizations – Walden University.